Call for the best Internet Deals and pricing

A Complete Guide to Xfinity Service Cancelation

Short Summary of the topic

Call the Comcast Service Canceling Service: Dial 1-800-XFINITY or 1-800-COMCAST. State clearly that you want to cancel your service.

Have a Reason At Hand: Be prepared with an adequate reason for cancelation and communicate it effectively.  Ignore any offers they make to retain you. 

Return All Comcast Equipment: Follow the instructions as told by the service for returning all leased Xfinity equipment. It is best to take photos and keep receipts as proof.

Confirm Cancelation: After returning all Xfinity equipment at the store or online, call Comcast to confirm your service is canceled. Ask about your final bill and any outstanding charges you are required to pay.

Consider Before Canceling: Think about what alternatives are available to you, check your service end date, be aware of any early termination fees, and ensure your last bill is paid on time to avoid legal repercussions.

Like most other internet service providers in the industry, Xfinity too allows its customers to cancel their services as required. The process is not too long but does have several considerations that you ought to keep in mind before you jump in. It is important to follow these steps for a seamless transition from Xfinity to another service that you might want.

The purpose of this article is to make it easier for you to understand the whole process of Xfinity service cancelation. With several years of experience in the U.S. telecom industry, we have committed ourselves to bringing you all the important information that you need to know. Our process not only involves a thorough understanding of how Xfinity functions and what it offers but we also carry out our research on the subject in detail to bring you an unbiased view of things.

Table of Contents

  • Preparing for Xfinity service cancelation
  • Understanding Xfinity service cancelation fees
  • How to contact Xfinity for service cancelation
  •  Cancel Xfinity service through an online form
  • Special cancelation circumstances
  • Xfinity equipment return upon service cancelation
  • Xfinity account deactivation and closure
  • Xfinity service suspensions for uncertain times
  • After canceling your Xfinity service
  • Conclusion

Preparing for Xfinity service cancelation

Parting ways with your service provider can be quite a messy business and one that often comes with a headache. However, when you decide to cancel Xfinity Internet and its other services, the provider tries to make the process simpler for you. Some of the things that you should bear in mind before you cancel, however, there are a few things that you should be mindful of. These include:

  • The number of services you have been using
  • Contract or term agreements
  • Any equipment that you need to return. This includes everything that is leased to you by the provider and isn’t purchased by you

Once you have considered all of these things, it is a good idea to document it all and move on to the next step of the process – understanding and the early termination fees if any.

Understanding Xfinity service cancelation fees

Perhaps the thing that haunts you the most when you cancel is the early termination fees (ETF) that often accompany it. To ensure that you are not met with a shock on your final bill, it is important to understand the concept of these Xfinity cancelation fees and how you can figure it all out.  

While it is not always the case, most Xfinity internet plans as well as other services come with a term agreement. It can range anywhere from 12 months to 24 months, depending on where you live and offers in your area. If you have a few months left in your Xfinity contract when you cancel service, you would be liable to pay an ETF. Typically, you have to pay an early termination fee of $10 for each month you have left in your contract.

Insider tip: If you cancel your service right when the Xfinity contract ends you will not be liable to pay any termination fees. This is one of the best ways to end service and not worry about the consequences, you may have to wait for it!

How to contact Xfinity for service cancelation

There are many ways to contact Xfinity customer service for account closure and cancelation. You can reach out to Xfinity in a number of ways. These include:

  • Get assistance at any Xfinity retail outlet
  • You can also mail your cancelation request to Xfinity with the subject ATTN: Service Change Requests. Include your first and last name, address, account, and phone number. Mail to: Comcast Cable at 1701 JFK Blvd, Philadelphia, PA. 
  • Talk on online chat, or 
  • Dial Xfinity cancelation phone number which is 1-800-XFINITY. It should also appear on your bill. Reaching out to this helpline directly will connect you to your main account after which you can always speak to an agent to cancel your service. This is one of the best ways to cancel since it allows you to talk to a live agent on a call where everything is more transparent.

Xfinity customer support agents are happy to help you through the process but they may try to retain you with the offers if you are not too certain. So if you have issues with Xfinity that can be resolved this might be a good place to reconsider if you really want to cancel. 

Cancel Xfinity service through an online form 

Although it is recommended to call or visit a customer service center for Xfinity account closure or service cancelation, it is not always the case. Some services such as Xfinity Instant TV can be canceled online. The only requirement is that you only have to initiate the request through chat or fill out an online form by logging into your account.

It takes a couple of days for your request to be processed. But once it is done, an Xfinity customer service agent will reach out to you and confirm all the details. At this point, you can also ask the agent to let you know of any charges that you have to pay at the time of service termination so you are aware of everything that is to come. Alternatively, you can also stand your ground and contest the ETF placed on your account by giving valid reasons. It is not always effective but can be a good way to have the ETF waived from your account. 

Special cancelation circumstances

Now that you have learned about the basics of canceling Xfinity services, there are some special circumstances to consider as well. Xfinity cancels service for deceased persons but you do have to inform them about the passing away of the primary account holder. There is no ETF in case this happens and you can cancel the account without having to worry about fees. 

Here is a list of the steps that you have to follow to do this:

  1. Visit the Xfinity bereavement support page
  2. Complete the security check to log in, pick the Close the account permanently option, and upload the documents listed. A death certificate is a requirement here but if you do not have one, you may attach valid proof of your identification such as an ID card, driver’s license, or U.S. passport. Accept the terms and conditions.
  3. Put in all the accurate information about the deceased account holder and yourself and select Continue. Make sure to pay close attention to the required fields. 
  4. Put in a date to disconnect services on the account. You can either choose to do it immediately or up to 60 days later. This allows you some breathing room before you have to cancel your service.
  5. Once you have chosen when to disconnect the services, click Continue.
  6. Include the address for Xfinity to mail the final statement. You can choose the address that is already associated with the account or enter a new one in case you are planning to move. With that done, select Continue.
  7. Review all the information that you have put in to make sure it’s accurate and then click Submit.
  8. Finally, you will be presented with a confirmation of the account deactivation along with information on how and where to return any Xfinity equipment you might have.
A person looking at a Xfinity service cancelation guidelines for the deceased

However, if you are not willing to cancel the account of a deceased person, you can also choose to move ownership of the account to a new name.  This could be yourself or anyone else in your family. The process is quite similar:

  1. Visit the Xfinity bereavement support page
  2. Complete the security check to log in, pick the option that says Transfer account ownership to me and upload the documents listed. A death certificate is a requirement here but if you do not have one, you may attach valid proof of your identification such as an ID card, driver’s license, or U.S. passport. Accept the terms and conditions.
  3. Put in all the accurate information about the deceased account holder and yourself and select Continue. Make sure to pay close attention to the required fields. 
  4. Review all the information that you have put in to make sure it’s accurate and then click Submit.
  5. Finally, you’ll see a confirmation message letting you know that Xfinity will be in touch with you when the transfer process is complete, or any additional information is required.

Xfinity also allows people on active military deployment to cancel their services without any early termination fees. Plus, for active military persons looking to hold their Xfinity accounts, the provider has a special arrangement that suspends such accounts for up to 39 months and can be revived. 

Xfinity equipment return upon service cancelation

If you have to process an Xfinity equipment return, you can do it in a few ways. These are given as follows:

Xfinity Return Equipment Online with Prepaid Shipping Label

  1. Initiate a return online: Log in to your Xfinity account with your Xfinity ID and password and open the Equipment Return page.
  2. Pick all devices to return: Crosscheck all the serial numbers on your account and ensure that they match your selection for return.
  3. Print a prepaid shipping label: You can find this label when you visit the Device Management Center. Select and print this label to go on top of your package.
  4. Pack the equipment properly: Collect all the parts, cables, and other accessories that came with the equipment and pack them in the original box wherever possible. Once done, fix the prepaid UPS label on the top of the box. You can keep the tracking number portion for yourself.
  5. Consider return options: You can either:
  1. Schedule a pickup of the box: Simply reach out to customer support at 1-800-PICK-UPS and use the tracking number on the label. Do bear in mind however, that the pick up fees will not be covered by Xfinity and you will have to pay for it.
  2. Drop off at any UPS location: This is a simpler way to do this. You can drop off the package at any UPS store and it will be processed. It takes up to two weeks for the returns to show up on your account, so wait patiently for it.

Xfinity Equipment Return at Retail Store

  1. Find an Xfinity store near you: Visit to locate an Xfinity retail store in your area and schedule an appointment. You could also use the Xfinity App for this task!
  2. Drop off equipment: Pack all your equipment and accessories properly in a box and hand it all in at the Xfinity store.
  3. Verify changes on your account: This method ensures that all the equipment on your Xfinity account is removed instantly. You will also receive a return confirmation receipt that you can keep safe

Return Xfinity Equipment at a UPS Store

  1. Find a UPS store around you: Check to find a UPS office near you.
  2. You can drop off the equipment here in one of two ways:
  • In a proper box: Pack the equipment neatly if you have a nice box, and attach the prepaid UPS shipping label on top.
  • Without a box: In such cases, you can bring all your Xfinity equipment to the UPS Store and they will package it for you for free shipping.
  1. Monitor your return: Use or the official UPS website and use the tracking number to check the status of your return. It would take up to two weeks for your account to update with the information. 
  2. Confirmation email once done: When your return is processed and complete you can expect a confirmation from Xfinity.

A box for Xfinity equipment return with a shipping label on top

Xfinity account deactivation and closure

Once you have put in the request for Xfinity service cancelation and returned equipment, you will be sent an account closure confirmation. Once you go through with it, your Xfinity account will be deactivated without further ado. This means you are no longer a customer of Xfinity and can not use its services anymore. 

If you do need to get Xfinity once more, you would have to purchase a new connection and go through all the steps of setup again.

Xfinity service suspensions for uncertain times

An alternate to the complete account closure would be account suspension you can request Xfinity to carry out for you for a certain time. This is called the Xfinity Seasonal Convenience plan and according to it, you can suspend your account for a short amount of time. It is not available in all areas, but where it is available, you can activate it and pay a small charge for the duration of this service instead of the entire bill. Here is how to do so:

  1. Visit the Seasonal Convenience Plan webpage and sign in with your Xfinity account 
  2. Enrol in the program and enter a start and end date for your account suspension. It is recommended to set the end date 24 hours before you get back home so internet and other services are up and running when you reach
  3. Verify the billing address for the duration of your account suspension
  4. Once the account hold begins, you can not cancel it. You can only modify the end date under certain parameters. 

This service from Xfinity is a good way to hold your account if you are traveling but plan to return soon or are thinking of canceling service but still unsure. For more information on Xfinity seasonal holdings, visit

After canceling your Xfinity service

Once you have canceled your Xfinity services there is a checklist you should follow:

  1. Return all the Xfinity equipment as aforementioned
  2. Make sure you properly cancel your Xfinity account and provide any documentation required
  3. Finally, just wait for the final Xfinity bill to be mailed to your address. Once it reaches you make sure you go over it vigilantly. You should not be charged for any equipment, or other outstanding charges if you have already settled it all
  4. After you are done paying your final settlement bill, ensure that this is no more post-cancelation activity on your account. This means you should not continue to receive any bills or anything. If you do find anything like that happening, Xfinity customer service would be happy to help you resolve the issue. 


Canceling your Xfinity service entails a chain of thoughtful steps to make an easy transition. You can do so by calling Comcast at 1-800-XFINITY or 1-800-COMCAST, and letting them know you mean to cancel stating a solid reason for your decision. There are also other ways to initiate this process such as mailing a request or online chat. It’s critical to return all rented equipment which can be done at an Xfinity store, a UPS store, or even online. It is wise to take pics of all the equipment and keep the receipts as evidence of the return. 

Before you wrap up your cancelation, it is also an important step to pay any early termination fees or other outstanding costs you may have. Special occasions, which include account cancelation for deceased people or military deployment, are dealt with a simpler process and make cancelation easier without any ETF to worry about. Following these steps meticulously will make certain that your Xfinity account deactivation and closure are processed efficiently, cutting you free to discover new provider alternatives or suspend your account if you plan to go back after a certain time. Remember, through transparent conversations with Xfinity and following the right steps, Xfinity service cancelation becomes a breeze.

Leave a Comment